Return Policy

satisfaction guarantee

Alexander Jewelers would like you to be 100% satisfied with your purchase. If for any reason you are unsatisfied with your order, you can return the item within 3 days from the purchase date (online orders only). Please contact us via email or phone to obtain a Return Authorization Number (RA) for the item to be returned. The RA number must be visible on the outside of the package before the shipment is accepted. You will only pay for the return shipping and insurance fees. The product(s) being returned must be in the original state they were received. All returns must include original packaging (gift box, certificates, watch papers,etc) and any paperwork that was included in the shipment. Special orders may not be cancelled or returned. Products that have been altered or modified in any way are not eligible for return or any item that has been abused, worn or showing signs of wear. Examples include: adjustments, sizing, engraving, etc. All sale items are final sale and are not eligible for a refund. Refunds are made to the original purchaser and in the exact method of original payment. Once we receive the return, our Quality Assurance Department will evaluate the product. Once passed, your refund will be processed and you should receive your credit within a few days.

E. Update "Terms and Conditions"
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E2. Update "Terms and Conditions" content:

The terms and conditions apply to the Alexander Jewelers website located at, and all associated websites linked by Alexander Jewelers, its subsidiaries and affiliates. By using this website, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, Alexander Jewelers, and constitute an agreement between you and Alexander Jewelers. We reserve the right to change or modify any of these Terms and Conditions, policy, guideline of the site at any time. Product availability - If you're interested in a particular item that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the site. If this happens, we will contact you directly to discuss possible options. Data, including prices, may be inaccurately displayed on our website due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contract you for instructions before shipping the product or cancel the order and notify you of such cancellation. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Consultants at [email protected] or 909-922-8225. At Alexander Jewelers, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty of each particular item. In compliance with industry standards and FTC regulations, Alexander Jewelers states that total carat weight in all purchases may vary 0.05 carats from stated weight. Slight tolerances may be accounted for based on finishing during the manufacturing process. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. At Alexander Jewelers, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Site Content - The Site and all content and other materials, including, without limitation, the Alexander Jewelers logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Alexander Jewelers or its licencors or users and are protected by the trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

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